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Shipping & Returns

Returns Policy, 100% Satisfaction Guarantee
You may return most new, undamaged items in their original packaging within 10 days of delivery for a full refund. We offer an unconditional satisfaction guarantee, so you may return an item for any reason and receive a full refund less the cost of shipping. In most cases you must pay the cost of return shipping, however, we'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping
When you check out you will be able to view an estimate of how much it will cost to ship your order based on the various shipping service options that are available. When you click "Estimate Shipping Costs" you'll be asked to enter your zip code and you'll then be presented with various options for shipping. A small handling fee is also added to each order to cover packaging and labor. The handling fee is the same regardless of the size of your order.
We can also ship to virtually any address in the world. We ship by either US Postal Service or FedEx. As with domestic shipping, when you check out you will have an option to choose shipping preferences and see estimated shipping costs.
Each print is made-to-order so please keep that in mind. We usually ship prints within five working days of receiving your oder.
Please also note that the shipping rates for many items we sell are weight-based and size-based. The shipping weight of any item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


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